Orders are generally filled within 3 to 5 business days of orders being placed. Transit times are provided by the carrier and can vary depending on the destination. If you receive an order that is damaged please contact us immediately so we can arrange for a refund with the carrier. Hommell Design is not responsible for lost or stolen packages. In this instance please contact your local post office. We will do our best to assist you however we can not be held responsible to refunding or replacing. All orders over $150 will require a signature for delivery.